Rome wasn’t built in a day. Creation takes time. But it also takes energy, vision, and sometimes conflict, sacrifices, and constant experiments every step of the way.

Life owes itself to the magic of two parts hydrogen and one part oxygen!

Not very long ago something seemingly trivial like making phone calls across the globe required complex processes and integrations with different phone companies. Today, you can not...

Salesforce has dominated the CRM market for many years. But we are now seeing niche Salesforce alternatives get more market share and recognition.

A new breed of product-centric tools that help companies become more customer-centric is disrupting traditional support tools. Here is a list of the top 10..

The PLuG platform in DevRev was created by support people for support people. I’m going to outline three different support team structures I’ve worked with, pros and cons of each, and...

Like any self-respecting middle-aged man, when I turned 40 a few years ago, I took up long-distance running. For me, this involved buying a lot of shoes and gadgets and one of them was...

As an introvert, not every office environment is right for me.

I’ve had some miserable experiences where I've felt trapped, uncomfortable, and unproductive because of my environment...

My daughter was afraid to go to school. It was the first day of middle school, and suddenly from being the oldest in elementary school, she was the youngest, walking alongside the...

In the product-led era, great customer support isn’t just good business practice, it represents an invaluable opportunity for growth. The latest research from Gartner finds that 64% of...

Employee turnover is one of the major issues affecting tech companies today. According to a Linkedin study, the tech industry has the highest turnover rate out of any sector at more...

Communicating effectively with the wise old sorcerers at your startup

You are a humble newly-hired front end developer. Perhaps you’ve faced the gauntlet of higher education and...

“This is f***ing crazy. Every single player is seeing a different deal!” It was 2017, I had just deployed an AI-driven sales infrastructure for a gaming company, when I saw messages...

We are well past peak Email. We hope to be past peak Jira. We are in peak Slack.

The above statements are closer to where we currently are than not.

Learn how integrations became the glue that binds the SaaS world and their importance to any SaaS startup.

If you look at the offering of almost any SaaS company today, you will...

I remember my first few weeks of college being completely different than I expected. I had taken computer science classes throughout high school and presumed that I would be at least a...

Even in the Product-led era, as a business owner, your job doesn't end with building a solid product and releasing it to the public. Taking that extra step to build brand loyalty makes...

With my recent career change  —  now going 0→1 at DevRev  —  I’ve taken to writing more and more for its cathartic value, a way to express my journey and reaffirm my commitment to...

Consumer-grade experience is the future, regardless of the industry you may be in. It will be what customers expect as table stakes and how you align to high growth as a business...

On Wednesday, June 22, 2022, members of the DevRev circle had an opportunity to meet and listen to Martin Gontovnikos. Gontovnikos previously worked with Auth0...

When introducing data tracking into your product there are about 2 and a half approaches. List everything that happens/is clicked on that you can think of...

At DevRev, we believe that any business can adhere to some essential principles to become a PLG or product-led company.

Product-led growth is one of the biggest themes in the zeitgeist of contemporary software companies. Adopting a product-thinking mindset can transform a company’s ability to delight...

Is there a difference between a bug and a feature request? Depends on who you ask and whether you come from a Product-Led Growth (PLG) mindset or not.

Learn how Slack grew to dominate the software development collaboration space from dev-to-dev communication to customer service and how it can be even better.

I love meeting people, don’t get me wrong. Especially as things open up, I cherish every connection and conversation more than ever before...

SaaS coupled with free pricing options has created a market for developers where they can quickly iterate with customers through their code to create apps at the speed of light. All...

She brought a whole new meaning to living in harmony with nature. Following ancient tradition and making the most of each season’s givings, she grew her own food, crafted furniture,...

8 is a lucky number in Chinese; It’s pronounced [bah] which sounds like the character for generating wealth [fah]. While my first 8 months at DevRev have not yet generated wealth in...

Having spent nearly a decade building enterprise software, I continue to be motivated by the impact technology enables. My passion will always lead me to find ways to create products...

I have written about the “Why” of Product-led Growth (PLG) and some fundamental principles in action in my previous blogs. In this article, let’s look at the “What” and the “How.” In...

When someone brings up artificial intelligence, often what comes to mind are uncanny valley robots who are secretly plotting to overthrow their human overlords. The reality isn’t quite...

In the last few months, I seem to have developed an obsession with watching YouTube videos. I LOVE watching all kinds of inspirational videos and TED Talks whenever I can steal a few...

Trying times often produce unique brands. Salesforce started in 1999, just before the infamous dot-com crash. Nutanix, Uber, and Slack were founded in 2009, in the trough of the global...

“Will I be writing code for the product?” the first-ever candidate I was interviewing for our marketing team asked. I was mildly bothered. “Why does it matter?” I thought. Then I...

Modena, a small town in Italy, is known for two unique characteristics. In some culinary circles, it is known for the balsamic vinegar that this town produces. But more prominently,...

I am into my second month as an entrepreneur building a startup with my awesome co-founder. It’s early days, but it has been quite a ride learning and building the company one brick at...

Building a company from ground-up is an excellent learning experience. You soon realize, for instance, that hiring a team member means you’re also embracing their families. A family...